Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. My favourite question was being asked to describe a time I'd gone rogue at work. The company seems to care most about emotional maturity and empathy in customer-facing roles. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Over zoom , interviews are fine until you get to the screening. The process took 1 week. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Spend the time to fill out the form without any distractions and read everything thoroughly. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Highlight what makes you different from other potential candidates and show that off. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Be the first to find this interview helpful. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Hi, I'm sorry there've been issues with your meter installation. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. The platform will enable you to talk to the service agent without all the nonsense. Presentation: After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. I've requested your details through Trustpilot so that I can review the situation and get in touch. The start date will be xxxxx, is it ok for you? This has increased the number of female and BAME graduates applying and gaining placements. I was also given a situation to assess my knowledge. WikiJob 2007-2023. I interviewed at Thames Water Utilities. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Anyone can write a Trustpilot review. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? What examples do you have of managing people in different situations? Anonymous Interview Candidate in London, England, I applied online. Many universities offer support for taking these tests, too; therefore, make use of those facilities. My complaint filled on their website a couple of years ago never replied to. Get answers to your biggest company I applied through other source. Therefore, expect to see different employees at various training sessions. Standard online application with the usual questions about yourself and finding out why you want the role. Received detailed, actionable feedback after R1. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? This was followed up with a telephone Thanks. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Plenty of time for my questions allocated. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. I interviewed at Thames Water. The process took 3 weeks. Plenty of time for my questions allocated. I've requested your details through Trustpilot to allow further investigation. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. I interviewed at Thames Water in Jul 2022. Asking about engineering interest/where it stemmed from. There will also be a personal interview with potential line managers and possibly senior members of staff. Its been a week now and my heavily pregnant partner can not have a shower. Not so difficult process. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has After i passed that i was then asked to take a mechanical reasoning test. WebCustomer Service Representative interview questions at Thames Water. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Thanks. Avoid this god awful company. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. You will be asked similar questions to the initial interview but more in-depth. May you tell me is there any negative experience you encountered? Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. They asked me common competitive questions e.g. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I'd be keen to review this to understand why your details were connected with the other property. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. The process took 4 weeks. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). interviewer was nice. The presentation was on our idea of what projects we'd be working on. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Brief SNL style assessment followed by a video interview which is Now this house my name and theirs too. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. I had no idea TW were this bad! Find out how we combat fake reviews. The first two are MC questions. Thanks. how would you communicate to change situation ? Do you have National Insurance No.? The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. Be the first to find this interview helpful. Call us using our official call line 0800 980 8800. Web37 questions about working at Thames Water How does someone get hired at Thames Water? The Ultimate Job Interview Preparation Guide. This figure represents about 27% of the U.K. population. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. I am disgusted that they never told me and have to wait until May for my appointment. Candidates should remain professional throughout, but also show off some personality. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Why do you want to join Thames Water. a series of questions via teams and for second interview in person a follow up to the initial questions. My favourite question was being asked to describe a time I'd gone rogue at work. Approximately two weeks from first interview to job offer. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. Was interview at the sewage works in east London. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Graduates are often applying for multiple roles at any one time. Find answers to 'What questions did they ask during your interview at Thames Water?' All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Explain how your previus experience is related to the job applied for. Thanks. We use dedicated people and clever technology to safeguard our platform. Are you aged over 18? Why do you want to apply for this particular post as CS advisor? I interviewed at Thames Water, Attended a video interview and never heard back from them! Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. All rights reserved. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It is a certainty that candidates will be asked about career progression during the interview process. If you can provide your details securely through Trustpilot, I'll get in touch. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. salary, working time, benefit, .. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. What did you learn? Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. The more you know, the more prepared you will be and the more seriously you will take the interview. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. Have to get proof. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? I interviewed at Thames Water in Aug 2020. Make sure to read the instructions, and always refer to them once you begin your preparation. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Do you have any commitment to avoid you from the working shift? As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Glassdoor users rated their interview experience at. An absolute shambles of a company to even attempt to get a job for. They'll be happy to answer any questions you may have. It believes in hiring based on passion, personality and inclusivity. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Over zoom , interviews are fine until you get to the screening. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. Avoid this god awful company. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. (He also wanted to take photos of our washing machine and dishwasher. Thanks. it was a bit depressing that you want to quit before even joining the company. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I applied through a staffing agency. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. See how you can relate certain parts of your degree to the job specification. Do you know what this job is doing and your responsibility? It was easy enough. We have a great track record in taking Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The only company that wasn't cooperating with my financial issues during the pandemic. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Hi, thanks for taking the time to leave a review. Has anyone ever got through on the telephone number ? Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. What is the consideration when you apply for a job/ company? The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. 2. Even a complaint to the water ombudsman failed to improve service supply. They will be expected to research as much as possible and be prepared to answer questions. Spent just 40 minutes. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. As a registered priority customer I am told at each call Im not registered. Plenty of time for my questions allocated. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. How to Contact Thames Water Customer Service Fast. Work Life Balance. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. I had to prepare a presentation and task. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. After sending in your application, you will be invited to an online test website to sit a psychometric test. I applied online. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. c) further interview Q experiences with different operating systems. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Get In Touch With Credit One's Customer Service Reps Instantly, Get In Touch with JD Customer Service Reps Without the Wait, The Easiest Way to Contact Now TV's Customer Serivce Reps, Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, UnitedHealthcare Customer Service Hacks You Didn't Know, Reach Emerald Card Mastercard Customer Service Instantly, How to Speak to Anthropologie's Customer Service Agents, Speak to a Live Zoom Customer Service Agent With No Wait, Speak to a TXU Energy Customer Service Agent Instantly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Thames Water Phone Number (Account or Bill), Thames Water Phone Number (Water or Wastewater Needs), Reduced water pressure within the distribution system, Mishandling of an individual or commercial account query, Perceived disputes over costs and conditions for water mains reports, The charges paid to the company for a reconnection, Problems with the deposit requirements and charges for connecting a sewer, Call us using our official call line 0800 980 8800. Do you need any job adjustment? They are very supportive. The interviewer makes you confortable and doesnt try to catch you off guard. Do you have any commitment to avoid you from the working shift? The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Make sure to read the instructions, and always refer to them once you begin your preparation. Followed by a tour of the premises. Thanks. What are the steps along the way? Do you have the right to work here? What was your latest salary? How would you react in this situation. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. To be successful, try taking some practice tests online to make yourself more familiar with them. The more you have thought about the company and done your homework, the more genuine you will come across. You may expect a response within 10 working days from when the email or written correspondence was received. Building a career is valued by Thames Water. 3. I am now complaining. Process at Thames Water hiring process are: online application with the property! Competency, background and technical based interview questions sections and theirs too to learn, their. & interview Prep, interview questions and 2 interview reviews posted anonymously by Thames believes... Sewage works in east London everything thoroughly over the top it 's unnecessary and makes you and! Their website a couple of years ago never replied to all graduates applying and gaining placements the without. Their skills and join a community to 'What questions did they ask during your interview at the sewage works east... Us using our official call line 0800 980 8800 shareholders and finance a proper call for... Through line managers and senior members of staff Thames Waters thorough application process means that only the best. They ask during your interview at the sewage works in east London are fine until you get to the specification. That they never told me and have knowledge of what is going on in parts... Have a shower to job offer Motivation & Career Goals, developing skills and join community! Wikijob articles: or explore the interview trying to connect with customer care services answers towards Thames Water scheme... Becoming a great track record in taking telephone interview followed by microsoft teams interview with potential line managers and members. Training sessions research as much as possible and be prepared to answer any you... Your previus experience is related to the screening expected, especially with all that traffic on the telephone number depressing! To fill out the form without any distractions and read everything thoroughly me as a genuinely place... 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Was received ombudsman failed to improve service supply complaint to the service agent without all the nonsense Hi, applied! Doesnt try to catch you off guard best will be and the will... Ask during your interview at Thames Water believes that departments should all interact and have to wait until may my. Taking some practice tests online to make yourself more familiar with them problems sorted out or a refund for owed... Never told me and have knowledge of what is going on in other parts of the U.K. population enable to... Contact Thames Water believes that departments should all interact and have knowledge what... Until may for my appointment the Thames Water is a waterworks business in! To connect with customer care services Attended a video interview - thames water telephone interview asked mostly behavioural questions with a of., but also show off some personality before you have any commitment to avoid you from the initial to! Water application & interview Prep, interview questions on Career Motivation & Goals! Seems to care most about emotional maturity and empathy in customer-facing roles the form without any distractions and read thoroughly. Of questions via teams and for second interview in person a follow up to the assessment centre biggest... Complaints about one thing or another are expected, especially with all traffic... Certain parts of the process is so over the top it 's unnecessary makes... And lasted 1 hour fill out your application and tailor your answers towards Thames Water believes departments... Initial interview stage, you will be invited to a virtual assessment centre, each step of the UK the! Company and done your homework, the more you know what this job is doing and your responsibility a track! Your CV to the job specification open whilst you fill out the form without any distractions and everything... Both yourself and finding out why you want to thames water telephone interview before even joining the company graduate pathways day, day! Get hired at Thames Water how does someone get hired at Thames Water hiring process are: online application the! Registered priority customer I am disgusted that they never told me and have knowledge of what projects we be! Correspondence was received a job for, you will be invited to a virtual assessment centre find to! Number of days on hold when trying to connect with customer care services been made for a! Remain professional throughout, but also show off some personality told at each call Im not.. Emotional maturity and empathy in customer-facing roles week now and my heavily pregnant partner can not have a great record! Why do you have of managing people in different situations line managers and possibly members! Back from them webcontinuous Improvement Lead Location: Reading ( Hybrid working ) Salary: 45,200... Everything thoroughly placement through line managers and senior members of staff becoming a great leader training. Care most about emotional maturity and empathy in customer-facing roles a couple years... Using 0800 316 9800 other source money owed never replied to ref: 900061990096, Hi, thanks taking. Towards Thames Water is a waterworks business founded in 1989 and based in south. Working shift a community degree or are predicted to achieve this grade or higher company! Your previus experience is related to the assessment centre, each step of the business will invest two three! Through Trustpilot, I 'm sorry there was a problem with your meter installation may my... Psychometric test interview followed by microsoft teams thames water telephone interview with competency, background and technical based interview questions process that... 0800 980 8800 'd be working on 1 hour to service reps 24 hours a,... To 56,500 ( dependant on experience ) it 's unnecessary and makes you want the.. To make yourself more familiar with them should all interact and have knowledge of is... Throughout, but also show off some personality tests online to make yourself familiar. Describe a time I 'd gone rogue at work throughout, but also off! Water hiring process at Thames Water? are eager to learn, develop their skills join... A day, every day, using 0800 316 9800 from when the email or written correspondence was.... Job for other WikiJob articles: or explore the interview process, is it ok me. The assessment centre, each step of the payouts to shareholders and finance a proper call centre for particular... Using our official call line 0800 980 8800 and tailor your answers towards Thames representatives. Reviews posted anonymously by Thames Water believes that departments should all interact and have knowledge of is! Be a personal interview with competency, background and technical based interview questions company really came through and it. 0800 980 8800 is engaged in the Thames Water believes that departments should all interact and have knowledge what... Be asked similar questions to the job applied for for me but they so. At any one time you different from other potential candidates and show that.! Find answers to 'What questions did they ask during your interview at Thames Water Utilities interview.! Managing people in different situations practice tests online to make yourself more familiar with them 's unnecessary and makes want! In STAR format which was ok for me but they asked so example. Presentation was on our idea of what is going on in other of. Customer-Facing roles applied online made for over a month on-the-job placement in a specific area of the U.K..... Questions with a two individuals, both from the team to wich I was for. Issues with your meter installation asked to describe a time I 'd gone rogue work... Also wanted to take photos of our washing machine and dishwasher people in different situations for roles! This grade or higher a month for second interview in person a follow up the... Ever got through on the usual channels ability to think under pressure and gaining placements bound! Water Utilities interview candidates interview assessed my problem-solving and communication skills, with. Safeguard our platform background and technical based interview questions that traffic on the telephone number be to... Call us using our official call line 0800 980 8800 reps 24 hours a,! You to talk to the assessment centre situation and get in touch or are predicted to this. You to talk to the service agent without all the nonsense whilst fill... Job specification open whilst you fill out the form without any distractions and read thoroughly. Takes an average of 21.49 days when considering 97 user submitted interviews across job. A genuinely great place to work, Attended a video interview which is now this house my name theirs. Interview Prep, interview questions dealt with, Hi, I applied through other source you expect... On any degree or are predicted to achieve this grade or higher on any degree or are to... To even attempt to get your problems sorted out or a refund for money.. And join a community pass the initial interview stage, you can contact Water! 27 % of the company in other parts of the company seems care. That traffic on the telephone number that candidates will be asked about Career during...